These treats are loved by my dog and his friend. I originally purchased some for my dog who was sick and we were trying to get him to eat. Now all the dogs like them.
Our little Angel absolutely loves the soft treats from Smart Cookie Dog Treats! She gets a treat (her “dessert”) after dinner - she takes it in the living room to chomp in peace…. Her favorite is the Turducken flavor - when it’s in season - but is fond of all the rest too! We feel good about giving her a treat that is healthy too, so everyone’s a winner!
Package has not moved in a week. Contacted customer service. Responded they were checking on it and then Nothing. Still no resolution. Shipping is not that complicated. I refuse to spend my money with companies that do not care about customer service.
Hi, Kayla!
I am very sorry for the inconvenience.
At the moment, we are short-staffed and have experienced several logistical issues that were unfortunately beyond our control. While this doesn't excuse the delay, I sincerely apologize for the frustration it caused.
I checked your order, and it shows that your package was delivered today. I hope it arrived safely and that you and your pup enjoy the treats.
I also want to thank you for being such a loyal customer. We truly appreciate your continued support. We know we need to do a better job communicating shipping delays, and we're actively working to improve our communication so our customers are kept informed. As our appreciation and apology we'd like to send you two bags of Rabbit Jerky free of charge.
Thank you again for your patience and understanding.
Regards,
Natallia
My dog thoroughly enjoys his meals and I feel like I've created something special for him by using various toppers!
Our picky pup Tilly loves these (she loves Smart Cookie products!). She loves the crunch and taste and I love the healthy ingredients!
These soft treats are one of my standard poodles favorites from Smart Cookie.
Not received and USPS shows that it is pending…WHY??
Hi Diane,
I am very sorry, but we are currently out of Rabbit Jerky due to logistical issues that are unfortunately out of our control.
Our team is working tirelessly to get everything back on track, and we expect to have orders ready to ship beginning July 27.
Thank you for being such a loyal customer. We truly appreciate your patience, understanding, and continued support. It means a great deal to us.
If you have any questions, please don't hesitate to reach out.
Regards,
Natallia
Zachary loves the meal toppers. He licks the bowl when he finishes his meal. 🙂
Excellent topper. Been buying it for years. Adds nutrition to my Rhodesian Ridgebacks meals.
In the past I have been disappointed a number of times since the pieces were crushed. Then the product was discontinued. I was sent an email showing the product again was being sold. I decided to try again hoping the pieces would be whole. Nope. Most of the pieces were crushed/slithers. I will not buy this product anymore.
Hi, Helen!
I am very sorry this happened to you.
I would really appreciate it if you could email photos of the treats to **[woof@smartcookietreats.com](mailto:woof@smartcookietreats.com)**. We strive to produce the highest-quality products, and I would like to share the photos with our Production Manager so we can investigate and address the issue. Thank you for helping us with this matter.
In the meantime, I would be happy to send you a bag of our regular Rabbit Jerky as a replacement. It is the same product as the training treats, but it comes in 5–6 inch strips that you can easily break into whatever size pieces you need.
Please let me know if you would like me to send you a replacement bag.
Again, I apologize for the inconvenience, and thank you for bringing this to our attention.
Regards,
Natallia
Pepper is thrilled with his new jerky rabbit treats. He has rabbits in the neighborhood who visit but his friends are bun buns. Thinks they brought them to him.
These treats were not well received by my Bengal kittens!
I still didn’t get the order delivered
Hi, Suttijit!
I am very sorry that you have not received your package yet.
Your USPS tracking number is 9200190267338854063776. The package was handed over to USPS on May 15, and once we do that, the delivery process is unfortunately out of our control.
It does appear that the package is still moving through the USPS system, so let’s wait a few more days. If you still do not receive it by next week, I will gladly reship your order for you.
I sincerely apologize for the inconvenience, and thank you very much for your patience and understanding.
Regards,
Natalia
My title says it all. I have been buying these for about 5 years.
We order the salmon based Functional Cookie for Skin & Coat in addition to the Freeze Dried Salmon treats every month. Piper loves them both!
Our Westie loves these treats and the softness is part of it.
